NEO Home Loans’ Salt Lake City team closed 82 homes in July, blending AI-driven platforms with Utah-based expertise to deliver faster closings and expand homeownership in a competitive housing market.
Salt Lake City, Utah - August 20, 2025
A Salt Lake City mortgage team just posted its strongest month in more than three years, helping 82 families close on homes in July. The milestone underscores how a combination of local expertise and AI-driven platforms is reshaping the homebuying experience in Utah’s competitive housing market.
Division Leader Josh Mettle, who heads NEO Home Loans powered by Better’s Utah division, credits the success to both cutting-edge tools and the team’s roots in community-focused service. “The efficiencies we’ve gained from Tinman® AI and Betsy™ allowed our team to operate with greater precision and less chaos,” Mettle said. “Over 90% of our loans were clear-to-close 10 days before month’s end—something almost unheard of in this industry.”
Better, the New York–based parent company of NEO, has built proprietary automation tools designed to streamline mortgage origination. Tinman, its loan platform, accelerates file movement from application to closing, while Betsy, a voice-based AI assistant, manages updates and borrower communication. For Mettle’s team, these technologies translated into faster, less stressful closings for Utah buyers—a notable advantage in a market where timing can make or break deals.
But Mettle emphasizes that technology is only part of the story. “Our Utah roots shape how we approach lending. The culture here is built on mutual support and service to others,” he said. “With operational friction removed, our advisors had more time to support clients beyond the transaction and partner closely with local real estate professionals.”
Ryan Grant, co-founder of NEO, framed the team’s performance as a reflection of leadership and infrastructure working in tandem. “Josh’s success this month is more than a headline,” he said. “It’s proof of what’s possible when local expertise meets national-scale technology.”
The record comes amid a volatile housing market where affordability and competition continue to challenge buyers. For Utah families, faster processing times and more personalized support can help reduce barriers to homeownership.
With another strong month projected for August, NEO’s Salt Lake City team is positioning itself as an example of how regional mortgage leaders can leverage fintech tools to deliver both speed and service—and, in the process, expand access to homeownership in one of the country’s fastest-growing states.
With another strong month projected for August, NEO is betting that AI-driven platforms like Tinman and Betsy will become standard tools in a sector historically slow to embrace AI.
Learn more at neohomeloans.com.
